ASPA 2004 "Beyond Performance Measurement" Panel,
Resources for Further Information, Research
Moderator: Brian Stipak, Portland State University
Presenter: Richard Tracy, City of Portland, Oregon
Presenter: Janet M. Kelly, Cleveland State University
Presenter: Daniel E. O'Toole, Portland State University
Presenter: Marc Holzer, Rutgers University
Materials Prepared for the Panel:
Performance Measurement in Portland and Multnomah County:
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City of Portland Performance Measurement, GASB Case Study
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City of Portland, Service Efforts and Accomplishments Report
(SEA), 2002-03, Thirteenth Annual Report on City Government
Performance (pdf file, 3.8 meg.)
- Richard C. Tracy and Ellen P. Jean, "Measuring Government
Performance: Experimenting with Service Efforts and
Accomplishments Reporting in Portland, Oregon", Government
Finance Review 12 (December 1993), pp. 11-14.
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Daniel E. O'Toole and Brian Stipak,"Implementing Service
Efforts and Accomplishments Reporting: The Portland Experience.
In Arie Halachmi and Geert Bouckaert, eds., Organizational
Performance and Measurement in the Public Sector, 101-113.
Westport, CT: Quorum Books, 1995.
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City of Portland, Managing for Results Proposal, 2002
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Auditor's Office, City of Portland
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Organization and Business Methods of the City Government of Portland,
Oregon, report by the New York Bureau of Municipal Research, 1913
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Selected quotes from report by the New York Bureau of Municipal
Research on the City Government of Portland, 1913
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Multnomah County Performance Measurement, GASB Case Study
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Multnomah County Service Efforts and Accomplishments Report
(SEA), 2003 (pdf file, 1 meg.)
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Suzanne Flynn, Multnomah County Auditor,
"Sustaining Performance Measurement"
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Auditor's Office, Multnomah County
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Administrative Methods of Multnomah County, Oregon, report by
the New York Bureau of Municipal Research, 1913
Oregon Benchmarks:
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State of Oregon Performance Measurement, GASB Case Study
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Oregon Progress Board (state benchmarks)
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Portland-Multnomah Progress Board (local benchmarks)
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Maria Pilar Aristigueta, Managing for Results in State Government,
Ch. 6 (Westport, Conn.: Quorum Books, 1999), pp. 87-108,
covers Oregon benchmarks and managing for results
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Mike Lewis, Sandy Lockhart, and Dave de Montreuil, "Oregon Benchmarks,
Changing Systems by Stealth: A Success Story in the Making"
Other Performance Measurement Materials, Links: