"Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator" - This 1979 Public Administration Review article was undoubtedly my most influential, and controversial, article. People still cite it today after over thirty years, and it was reprinted (for the second time) as a classic in performance measurement, 29 years after its publication! You may find it interesting for the issues it raises about using citizen surveys, and also for the applications of regression analysis.

This paper has received several recognitions over the years:

1. Reprinted in the 1979 Evaluation Studies Review Annual as one of the best published articles relevant to program evaluation.
2. Reprinted in 2008 in the ASPA Classics series, Performance Measurement: Building Theory, Improving Practice, as one of the most influential contributions to the theory and practice of performance measurement.

"Local Governments' Use of Citizen Surveys" - This 1980 Public Administration Review article was a follow-up to my 1979 article.

"Using Clients to Evaluate Programs" - This paper comprehensively examines issues in using client survey data to evaluate programs. Originally published in Computers, Environment and Urban Systems, and reprinted in Evaluation Studies Review Annual.

"Attitudes and Belief Systems Concerning Urban Services" - This 1977 Public Opinion Quarterly article applies cluster analysis methods to studying the structure of citizen attitudes towards urban services, and addresses some of the issues addressed further in my subsequent PAR articles.

"Comment on Performance" - This 1984 PAR comment addresses issues about performance measurement and the interpretation of subjective indicators that separate me and some other scholars.

"Implementing Service Efforts and Accomplishments Reporting - The Portland Experience" - An early look at the City of Portland's SEA reporting efforts, which later were to receive wide-spread acclaim.

"Statistical Inference in Contextual Analysis" - Examines the application of statistical methods to analysis of the effects of individual-level characteristics and environmental (contextual) characteristics on individual behavior and attitudes.

"Estimating Interval Scale Values for Survey Item Response Categories" - Develops methods for assigning category values to survey items before doing statistical analysis.

"Alternatives to Population-Based Crime Rates" - Examines alternatives to commonly used population-based crime rates.

"Government Expenditure Levels: Alternative Procedures for Computing Measures" - Examines alternatives to commonly used population-based expenditure-level measures.

"Analysis of Policy Issues Concerning Social Integration" - 1980 Policy Sciences article that examines research issues in an area of difficult and controversial social research.

"Drug Treatment and Electronically Monitored Home Confinement: An Evaluation of a Community-Based Sentencing Option" - Article illustrates the difficulties of statistical analysis within a nonexperimental research design. An interesting, and unusual, aspect of the article is that it presents results from various alternative statistical methods for dealing with the nonequivalent comparison group problem.

"Simultaneous Scaling of Offense Seriousness and Sentence Severity through Canonical Correlation Analysis" - I list this paper under public policy because the paper raises the question of what does the actual operation of our criminal justice system imply about how our society views the relative seriousness of different crimes and sentences. The paper uses an unusual statistical application to answer this question.

"Budgeting and Productivity Revisited: The Local Government Picture" - Uses a national survey of local governments to examine how compatible budget practice is with productivity improvement.

"Coping with State Tax and Expenditure Limitation: The Oregon Experience" - Uses surveys of local Oregon governments to examine the effect of tax and expenditure limitations.

"Fiscal Stress and Productivity Improvement: Local Government Managers' Perspective" - Examines potential productivity effects of fiscal stress induced by tax-limitation initiatives.

"Teaching Public Administrators about Computers" - I include this paper for historical interest. It was published in 1985, four years after the introduction of the IBM PC.