Urban 13 (21) Eref Chart

University Libraries	E-mail Reference	Updated	Access Point for Eref Service	Turn Around Time	Real-time Chat	Other Information
U of Alabama at Birmingham Sterne Library	No Restrictions	Not Available	Contact Us to Ask a Librarian	No time limits	None	Partially outsourced site construction
U of Cincinnati Libraries	Restricted to students, staff, & faculty	2/08/02	Under heading 'Library Help' - Ask a Reference Question or Ask a Circulation Question	24 hours M-F	None	Refers to Internet Public Library
Cleveland State U Libraries and Research	Restricted to students, staff, and faculty or about CSU Library	2/19/02	Contact Us or Virtual Ref to Ask a Librarian	2 working days	None The site map is set up for adding it.	Includes "A Note on Confidentiality;" the questions are purged monthly.
Florida Agricultural & Mechanical U Coleman Library	No restrictions	2/17/02	Contact Us to Reference Desk	No time frame	None	Link to e-mail reference under Distance Learning
Georgia State U Libraries	No restrictions	12/13/01	Library Services or Instruction & Help to Ask a Librarian	Next business day	None	Links on form to catalog, FAQs, and Instruction & Help
U of Houston Libraries	No e-mail service	Not Available	NA	NA	NA	Offers Research Strategy Advisor
U of Illinois at Chicago Library	No restrictions	12/19/01	Services to Ask a Librarian	No time frame	None	Page dedicated to e-mail forms including Aska
Indiana U Purdue U, Indianapolis Libraries	Restricted to students, staff, and faculty or about IUPUI	1/14/00	Ask a Librarian at bottom of Libraries homepage	48 hours	Instant Librarian with IUPUI verification	A-Z link access to journal list from Aska
U of Massachusetts at Boston Healey Library	Restricted to students, staff, & faculty	2/20/02	Services & Information to Ask a Reference Question to Aska Q- E-mail	24 hours	Ask a Question-Live M-F 1-5pm	An Aska e-mail form appears whenAska Live is closed.
U of Memphis Libraries	No restrictions	5/02/02	Instruction Resources & Schedule to Reference Department to Ask a Librarian	No time frame	Not Available	Options-Quick Question form or In-Depth Consultation form
U of Missouri- St. Louis Libraries	Restricted to students, staff, & faculty	6/29/00	Research Help to E-mail Reference Form	No time frame	Not Available	Extensive Web Reference page
U of Missouri- Kansas City Libraries	No restrictions	1/04/02	Ask Us page to a Reference Question	Monday through Friday service	Not Available	Requests purpose of query and currency of response.
U of New Orleans Long Library	No restrictions	1/21/01 (library site)	Research Help to Reference Request form	"Response times will vary."	Not Available	For immediate service, refers user to phone reference on form.
City College of New York Libraries	No e-mail service	Not Available	NA	NA	NA	Links to other New York libraries.
U of Pittsburgh Libraries	Priority given to affliated users.	4/23/01	Ask a Librarian on University Library System page(lower right corner)	Two business days excluding weekends, holidays, & term breaks	Not Available	Asks the user whether or not a visit to campus is possible on the e-mail request form.
Portland State U Millar Library	No restrictions	1/30/02	Ask a Librarian link on library's homepage	24 hour except weekends & holidays	Not Available	Extensive 'Learn It' section.
Temple U Libraries	No restrictions	7/27/00	Ask Us link for electronic reference including Ask a Librarian	No time frame	Talk Now, service during desk hours	FAQs links on e-mail reference form
U of Toledo Libraries	Restricted to students, staff, and faculty	2/04/02	Information/Reference to Ask It to e-mail	Two working days	Not Available	Several out of service pages about e-mail reference.
Virginia Commonwealth U Libraries	No restrictions	2/15/02	Contact VCU Libraries on homepage & bottom left hand link on every library page	No time frame	LiveHelp M-F 2-5pm	Research &Reference Services page for easy access
Wayne State U Library System	Restricted to students, staff, and faculty or about WSU Library	1/15/02	Library Services to Ask a Librarian	24-48 hours or sooner	Not Available	Quick Answer (FAQs) or experienced user access to Ask a Librarian
U of Wisconsin-Milwaukie Golda Meir Library	Restricted to students, staff, and faculty or about GM Library	2/18/02	Research Resources to Ask a Librarian	No time frame	Not Available	-Limits the user to 3 questions -Includes e-mail links to library departments

Urban 13 (21) Digital Reference Comparison